I called to have a return visit the following week as our drains still were draining slowly the following week. This same employee returned and on top of that it was raining and they drove through my yard leaving a rut by my driveway because he needed to get around my mothers car. Park your van on the street then, there was plenty of parking there. I get called home from work I was doing because my wife was upset at how he was treating her now upon arriving home I see this same man and another employee snaking our drain. Same short attitude, same unprofessional look. Telling my wife that this time its not tree roots but feminine products and disposible wipes being used and that they would normally charge for this since it was not the same cause as the week prior, but were not going to and just were going to give us a "Warning." I am sorry but my wife has not had natures monthly gift in awhile as she is currently breast feeding and had a child. Secondly we use no disposible wipes in this house, nor are any feminine products here.
If you like companies where the inmates run the asylum and the customer is not right go with them. If you like your character to be questioned and to be treated like your a hassle even though their 20 minute job costs $145 go with them.
Thinking he had any form of power in the situation walks back up to my door and now leaves a bill for what he said was not going to be charged to us. Coorporate and their management team at their local store were contacted and their employee simply stated to his boss that he does not know why people were upset with him and that he just got the heck out of there.
Really needed them to pull through on this one and they knew we needed it done as fast as possible. We were told we needed a clean out and that it would be $4,000! A small local plumber came in and fixed the problem very quickly for $175. No clean out needed and that was never the issue. Also the local plumber mentioned that if we needed a clean out it would be $500-$800. Heard this has happened to many other people and when you threaten to sue them, they return the money. They KNOW they are overcharging.
Tempers from both sides elevated between my wife and this employee before I finally stepped in and politely asked the guy to please pack up and leave and to not say another word to my wife. I told him I was going to contact his manager and got the joe cool go ahead as he packed up.
My first experience with Roto Rooter when I purchased a home went excellent, they were well represented by their employee and their service was professional. This led me to contact them for a recent problem with my home, and this is where I will no longer recommend them to the city of Findlay.
We worked with this company for an issue with a rental property. All that needed to be done was to unclog a drain. Unfortunately that did not happen, when I called back to ask them to try again they stated "we cannot guarantee our work, they could have put something else in there". This was within 2 weeks of the original repair. If you want something done right the first time or done at all, don't go with these guys.
They did excellent work for me, the employee was very polite. I would recommend for anyone or business
First off upon the first visit their employee has a short attitude as if he just cannot stand his job. Obviously I can understand your unclogging peoples waste. But that does not give you the right to carry yourself the way this employee did infront of the consumer. Backwards sideways hat. Short arrogant answers and attitude to go along with his joe cool dress style. If you hate your job so much look for a new one you applied to Roto Rooter for a job they didnt contact you. Its your choice to work there or not work there.
After 5 calls for a clogged sink, they never showed up. Ended up calling another plumber and it was fixed the next day. Will never call them again nor would I recommend them to anyone.
Roto Rooter is a US Plumber based in Findlay, Ohio. Roto Rooter is located at 211 E Front St, Findlay, OH 45840, USA.
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